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Majorel Kenya Limited

Kenya | Team Leader - DF6284

Nairobi, Kenya

28 days remaining

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Fuzu

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© Fuzu Ltd 2024

Technical Customer Support Representative

Closing: May 2, 2024

Closing today

Published: Apr 18, 2024 (14 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements
  • Prior experience in a technical customer support role, preferably in the fintech industry.
  • Proficiency in troubleshooting technical issues and providing detailed technical explanations to non-technical customers.
  • Exceptional problem-solving and analytical skills to effectively identify and resolve customer issues.
  • Excellent communication and Interpersonal skills, both written and verbal, with the ability to convey technical concepts clearly and concisely to technical and nontechnical employees and customers.
  • Patience, empathy, and a customer-centric approach to ensure a positive customer experience.
  • Proficient with Microsoft Office Suite or related software.
  • Tech savvy.

Method of Application
Interested and qualified candidates should send their CV and portfolio to: the provided email address using the Job Title as the subject of the email.

Responsibilities
Requirements
  • Prior experience in a technical customer support role, preferably in the fintech industry.
  • Proficiency in troubleshooting technical issues and providing detailed technical explanations to non-technical customers.
  • Exceptional problem-solving and analytical skills to effectively identify and resolve customer issues.
  • Excellent communication and Interpersonal skills, both written and verbal, with the ability to convey technical concepts clearly and concisely to technical and nontechnical employees and customers.
  • Patience, empathy, and a customer-centric approach to ensure a positive customer experience.
  • Proficient with Microsoft Office Suite or related software.
  • Tech savvy.

Method of Application
Interested and qualified candidates should send their CV and portfolio to: the provided email address using the Job Title as the subject of the email.

  • We are seeking a highly motivated and customer-oriented individual to join our team as a Technical Customer Support representative. The ideal candidate will have experience in the fintech industry and possess excellent communication skills, technical knowledge, and a strong commitment to delivering exceptional customer service.

Duties

  • Provide Fields support calls, chat, email, and/or other communication from users with inquiries regarding.
  • Educate customers on product features, functionality, and best practices to optimise their user experience.
  • Login Customer and employee queries.
  • Troubleshoot and resolve hardware and software faults by identifying the root cause, diagnosing problems, and providing effective solutions in a timely manner.
  • Responding to call-outs in a timely fashion.
  • Consult with users to determine steps and procedures taken to identify and resolve the problem.
  • Apply knowledge of computer software, hardware, and procedures to solve problems.
  • Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Collaborates with other staff to research and resolve problems.

Tags

Customer support, client care jobs

Computers, software development and services industry jobs

Mid-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

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